Pomelo
E-Commerce Generalist (for Shopify Brand)
Remote - Full Time
ABOUT US
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
ABOUT THE ROLE
We're looking for a driven eCommerce Generalist to become the operational backbone of our client's digital commerce team. You'll sit at the intersection of marketing execution, project coordination, and customer experience — deploying Klaviyo campaigns, keeping the campaign calendar humming, managing our Notion workflow board, and ensuring our Shopify storefront stays merchandised and optimized.This is a high-ownership, full-time role ideal for someone who loves both the craft of email marketing and the discipline of project management. You thrive in fast-moving environments, communicate proactively, and take pride in flawless execution. To succeed in this role, you *must* have deep experience with Shopify, Klaviyo, and Notion.
KEY RESPONSIBILITIES
Email & SMS Campaign Execution
QUALIFICATIONS
BENEFITS
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
ABOUT THE ROLE
We're looking for a driven eCommerce Generalist to become the operational backbone of our client's digital commerce team. You'll sit at the intersection of marketing execution, project coordination, and customer experience — deploying Klaviyo campaigns, keeping the campaign calendar humming, managing our Notion workflow board, and ensuring our Shopify storefront stays merchandised and optimized.This is a high-ownership, full-time role ideal for someone who loves both the craft of email marketing and the discipline of project management. You thrive in fast-moving environments, communicate proactively, and take pride in flawless execution. To succeed in this role, you *must* have deep experience with Shopify, Klaviyo, and Notion.
KEY RESPONSIBILITIES
Email & SMS Campaign Execution
- Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional,
- transactional, and lifecycle sends.
- Segment audiences accurately, apply A/B test logic, and verify links, copy, and creative
- before every send.
- Monitor deliverability, open rates, click-through rates, and revenue per send; flag issues
- and optimize in real time.
- Own and maintain the master email/SMS calendar, ensuring all campaigns are briefed,
- built, and scheduled on time.
- Coordinate with marketing leadership to align campaign cadence with promotions, product
- launches, and seasonality.
- Proactively surface conflicts, gaps, or opportunities in the send calendar and recommend
- adjustments.
- Manage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized.
- Act as the traffic manager between copywriters and designers: assign tasks, manage deadlines, and consolidate feedback rounds.
- Ensure creative assets arrive on time and meet brand and technical specifications before entering production.
- Serve as the eCommerce escalation point for complex customer issues raised by the
- support team (order errors, promotions, loyalty, etc.).
- Diagnose root causes, coordinate resolutions with relevant stakeholders, and close the
- loop with the customer-facing team.
- Document recurring issues and recommend systemic fixes to reduce escalation volume
- over time.
- Execute day-to-day Shopify tasks: create and manage discount codes, update product
- listings, and configure collections.
- Audit the storefront regularly to catch broken links, incorrect pricing, or out-of-stock issues,
- resolving or escalating promptly.
- Support promotional event setup (flash sales, bundles, BOGO offers) with accurate Shopify
- configuration.
- Coordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design,
- dev, and marketing stakeholders.
- Build and maintain project timelines, keep stakeholders informed of progress, and escalate
- blockers early.
- Document processes, maintain SOPs, and identify opportunities to improve team efficiency
- and campaign quality.
QUALIFICATIONS
- Bachelor’s degree in a relevant field
- MUST-HAVE: 3+ years of experience with Shopify, Klaviyo, and Notion
- Professional fluency in English with top-tier written, reading, and speaking skills
- Outstanding project management, organizational and problem-solving skills, and attention to detail
- Permanent access to a computer with reliable and high-speed Internet connection
- Ability to work in US Pacific Time, Monday to Friday (40 hours per week)
- Previous experience working the overnight/graveyard shift
- Nice-to-have:
- • Familiarity with email deliverability best practices and list health management.
- Experience with basic HTML/CSS for email template edits.
- Exposure to eCommerce analytics tools (Google Analytics 4, Triple Whale, Northbeam, etc.).
- Background in DTC (direct-to-consumer) or high-growth eCommerce brands.
- Experience coordinating with creative agencies or freelance copy/design resources.
BENEFITS
- Competitive pay, always in US dollars
- Work remotely from the comfort of your home
- Health & wellness benefit
- Paid holidays and time off
- Performance and referral bonuses
- Global exposure to the world’s best companies
