Operations Analyst (for CPG/Consumer Brand)
Remote
Full Time
Experienced
ABOUT US
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
ABOUT THE ROLE
We are seeking a highly analytical and detail-oriented Operations Analyst to join an exciting US-based consumer brand in the beverage space. This role sits at the intersection of customer service, data entry, and light finance support. You’ll work closely with the internal team to manage customer inquiries, process and input operational data, and support basic bookkeeping tasks. This is a perfect role for a jack-of-all-trades who is highly organized, comfortable working with data, and enjoys supporting multiple parts of a growing consumer brand.
KEY RESPONSIBILITIES
Customer Service
QUALIFICATIONS
BENEFITS
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
ABOUT THE ROLE
We are seeking a highly analytical and detail-oriented Operations Analyst to join an exciting US-based consumer brand in the beverage space. This role sits at the intersection of customer service, data entry, and light finance support. You’ll work closely with the internal team to manage customer inquiries, process and input operational data, and support basic bookkeeping tasks. This is a perfect role for a jack-of-all-trades who is highly organized, comfortable working with data, and enjoys supporting multiple parts of a growing consumer brand.
KEY RESPONSIBILITIES
Customer Service
- Respond to customer inquiries via email and other support channels in a timely, friendly, and professional manner
- Handle order-related questions, shipping issues, refunds, and general product inquiries
- Escalate complex issues as needed while maintaining a positive customer experience
- Enter and manage orders accurately within internal systems
- Book freight shipments and assist with logistics coordination
- Create and update operational reports by working with CSV files and spreadsheets
- Upload, clean, and input data from CSVs into internal tools and platforms
- Maintain organized records related to orders, shipments, and inventory
- Support end of month data entry and records update activities
- Assist with basic bookkeeping tasks such as data entry for invoices, bills, and payments
- Help reconcile transactions and maintain organized financial records
- Support the finance team with ad-hoc accounting and reporting tasks as needed
QUALIFICATIONS
- Bachelor’s degree in a relevant field
- Strong proficiency in Excel / Google Sheets (comfortable with formulas, CSVs, and data cleanup)
- Excellent attention to detail and accuracy
- Strong organizational and time-management skills
- Clear written communication skills
- Comfortable working with systems, tools, and repetitive processes
- Prior experience in customer service, operations, data entry, or administrative support is a plus
- Prior experience with Cin7 Core and Quickbooks Online is a plus
- Experience with eCommerce, CPG, or inventory/logistics workflows is a plus
- Professional fluency in English with excellent written, reading, and speaking skills
- Ability to work in US Eastern Time, Monday to Friday
BENEFITS
- Competitive pay, always in US dollars
- Work remotely from the comfort of your home
- Health & wellness benefit
- Paid holidays and time off
- Performance and referral bonuses
- Global exposure to the world’s best companies
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